Planning and allocating suitable resources are critical for a successful program launch. When setting a new feedback program or modifying an existing program, we provide several services to ensure your program launch is successful, including:
Aligning your program objectives with current resources and tools
Helping you allocate sufficient internal resources
Developing and testing survey instruments
Creating a comprehensive communication plan including brochures, program materials and website
Running an initial pilot group and assessing early results
Developing a full launch implementation schedule
A co-branded online registration site that allows members to log in and initiate their participation in the MSF program.
A fully integrated database that guides scheduling of participants, houses survey data and monitors progress.
Our reporting tool generates reports for each participant. Contents, layout and formatting of the reports are always customized to meet particular needs and requirements.
Reporting is one of the most unique features about MSF/360 projects. At Pivotal Research, we have developed several types of reporting formats that meet the needs of program participants. We present three examples: Norms based scoring, Pass/Fail based scoring and Mixed Methodology.
Norms Based Scoring
Once all survey data have been collected and processed, we determine how each participant scores relative to their peers. More specifically. We then assign the participant a percentile ranking on each attribute and each survey instrument item to compare against their peers.
By using a binary ‘Pass-Fail’ rating or one based on expectations; such as ‘Fails to Meet’, ‘Meets’ or ‘Exceeds Expectations’. Decision rules which may lead to a commendation or recommendation for participant review are determined depending on the nature of the program and on the specific standards set out by the institution.
The third option incorporates both methodologies. For example, scores can be converted into percentile rankings. Each member will have to meet a certain pass/fail criteria and also meet a specific percentile threshold.
Program evaluation is a core element of the MSF/360 program services we provide. Whether you are interested in a formative or a summative evaluation for your an ongoing feedback program, you can count on us at Pivotal Research to build a suitable and reliable framework.
Many clients choose to take a pulse approach by surveying program participants 6 months after receiving their MSF/360 report.