Enhancing Complaints Management in Healthcare Regulation
Enhancing Complaints Management in Healthcare Regulation In 2021, Pivotal Research embarked on a crucial initiative with eight allied health regulators in British Columbia to overhaul their complaints management processes. This extensive evaluation was pivotal in preparing for the upcoming amalgamation of these bodies, ensuring that their procedures are not only aligned but optimized for efficiency […]
Customer Experience and Citizen Satisfaction Research
Customer Experience and Citizen Satisfaction Research At Pivotal Research, we excel in developing comprehensive customer experience programs and citizen satisfaction research tailored to the specific needs of our clients. Our expertise spans multiple sectors, including public transportation, municipal government, healthcare, and the non-profit sector. Public Transportation and Government Services We collaborate with leading public transit […]
The Merits of Member Engagement Research
The Merits of Member Engagement Research Self-regulated organizations, also thought of as governance vehicles for professions, industries, trades, and other associations, face tremendous responsibilities on three fronts – protecting the public, delivering value to its members by helping them improve the quality of their work, and taking action to advance the profession. As the self-regulator […]
Pivotal Research Partners with CNAR
Pivotal Research Partners with CNAR Pivotal Research is pleased to announce that we have partnered with the Canadian Network of Agencies for Regulation (“CNAR”), a federation of national organizations whose provincial and territorial members are responsible for protection of the public through self-regulation. We are excited to work collaboratively with CNAR and its members to […]
Giving Power to the Research Participant
Giving Power to the Research Participant Community-based participatory research (CBPR)—an approach to research that emphasizes equal partnerships between the researchers and research participants in the creation of knowledge—is gaining traction within the research community, for good reason. Involving participants in the design and execution of research can help reduce researcher biases and challenge key assumptions, […]
Pivotal Research delivers high-impact insights to St. Albert City Council
Missing Bullet Holes (and the Vision to See What Isn’t) Pivotal Research recently partnered with the City of St. Albert in order to conduct the 2021 St. Albert Community Satisfaction Survey and we were very pleased to deliver the final results of the Survey to St. Albert City Council and Administration earlier this month. We […]
Market research mistakes you’re probably making and how to avoid them
Missing Bullet Holes (and the Vision to See What Isn’t) So you’ve decided to conduct market research—great job! You’re on your way to getting insights that can help you spend your time and resources more productively. Click on the button below to explore the consequences of poor market research design & learn about the common […]
Missing Bullet Holes (and the Vision to See What Isn’t)
Missing Bullet Holes (and the Vision to See What Isn’t) In a previous white paper, we highlighted some common market research mistakes and offered remedies to avoid them. On paper, the benefits of conducting error-free research are clear—but how do the consequences of error-ridden market research shake out in the real world? In this series […]
Meeting the Standard for Standards Review and Development
Meeting the Standard for Standards Review and Development Standards of Practice (Professional Standards, and Code(s) of Conduct) set the obligations of health and non-health professionals across the country as they go about their licensed practice. They set the stage for what clients and patients can expect when they interact with regulated professionals and the regulatory […]
The Poll that Changed Polling (Selection bias and the 1936 US Election)
The Poll that Changed Polling (Selection bias and the 1936 US Election) In recent Pivotal Research white papers , we’ve highlighted some common market research mistakes and offered remedies to avoid them. On paper, the benefits of conducting error-free research are clear—but how do the consequences of error-ridden market research shake out in the real […]