Government & Municipalities
Pivotal Research brings decades of experience providing research and consulting services to government and municipal clients. Our approach combines strong research strategies with public policy expertise to deliver enriched insights and actionable solutions.
We help clients meet policy priorities, inform change initiatives, and improve program delivery. Our team enables confident decision-making through recommendation development, answering the “so what?” helping turn critical data points into strategic and operational action.
We specialize in citizen experience research, bringing in-depth understanding of municipal, provincial, and federal policies.
Our inclusive research designs capture diverse perspectives, ensuring evidence-based solutions with tangible community impacts. For elected officials and administrators committed to understanding their citizens, partner with us to enhance community well-being.
Read more about our suite of Customer Experience CX Program solutions. Reach out for more information.
Involving members of the public in the agenda-setting, decision-making, and policy-shaping activities of government institutions is a crucial step when undertaking policy development.
We facilitate public engagement in policy development through equitable and systematic feedback collection. Our expertise ensures that your public engagement strategies effectively gather residents’ views on projects, programs, and services.
Read more about our suit of public engagement research services. Reach out for more information!
Accurate and timely information, including labour market data, is essential for effective decision-making and policy development in the government and municipal sector.
Our research approach is solutions-focused, harnessing our curiosity to transform data into clear, compelling reports with robust policy recommendations to enhance your strategic insights.
Read more about our suite of market research services. Let’s start a conversation!
Program evaluation is a key priority for governments seeking to continuously improve their actions and public policy outcomes to meet citizen needs.
At Pivotal Research, we have a track record of conducting multi-year program evaluations that assess the performance and effectiveness of policies, programs, and processes, identifying areas for potential improvement. We help our government clients assess what’s working and what’s not.
Read more about our full suite of performance and evaluation solutions. Contact us to enhance your program’s performance.
Conducting a census helps municipalities understand their populations for better planning and funding.
Our municipal census services ensure compliance with all regulations, providing accurate population and dwelling distributions. Explore our proprietary technology-supported enumeration product for reliable census data.
Learn more about our Municipal Census Solutions.
We create human-centred digital transformation strategies, prioritizing the lived experiences of people in the digital landscape.
Our research and tools accelerate service delivery and expand reach, empowering innovation. Our team assesses digital readiness and builds evidence-based digital and technology tools to enhance service quality.
Start your digital transformation journey with us. Let’s start a conversation!
Enhancing Complaints Management in Healthcare Regulation In 2021, Pivotal Research embarked on a crucial initiative with eight allied health regulators in British …
Enhancing Complaints Management in Healthcare Regulation In 2021, Pivotal Research embarked on a crucial initiative with eight allied health regulators in British …
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