Healthcare

Healthcare

Pivotal Research is a leader in market research, evaluation services, and member engagement research, serving health regulators, healthcare associations, medical suppliers, and hospital networks nationwide.  

Since 1999, we have delivered research solutions that promote patient-centred care, regulatory reform, and service delivery excellence. Our innovative methodologies and commitment to advancing healthcare make us a trusted partner in driving positive change. 

Engaging registrants in regulatory reform, strategic priorities, and change initiatives builds consensus, garners buy-in and enables health regulators to lead the profession with confidence. We help health organizations increase their insights into their network of health practitioners and registrants through engagement research to optimize the delivery of care experience. 

Through innovative survey or in-depth qualitative research with registrants, we have the expertise to unlock engagement success. 

Read more about our Profession Regulator and Association Research Solutions. Let’s start a conversation!

Our Profession Regulator Voice of the Public/Patient (VoP) Program allows the public to provide feedback on care received from regulated professionals.  

Leveraging decades of research, we actively engage patients in designing and delivering care services, ensuring human-centric models that enhance healthcare outcomes. By incorporating patient feedback, we create more responsive, patient-focused solutions.  

Elevate your healthcare services with our patient engagement strategies.

Read more about our Profession Regulator VoP. Let’s start a conversation! 

Pivotal Research delivers top-tier performance and evaluation solutions tailored to healthcare regulators, associations, healthcare organizations, and patient care entities.  

Using a participatory, human-centered design approach, we construct robust KPI frameworks and process maps, and leverage advanced data analytics and visualization tools. Our approach enhances healthcare policy, program development, and regulatory innovation through effective outcome reporting and evidence-based decision-making.  

Advance healthcare outcomes with our expert evaluations.

Read more about our suite of performance and evaluation services. Contact us to discuss how we can support your organization. 

We offer tailored evaluation services to health regulators to optimize quality improvement initiatives and patient-centered care, including enhancing complaints management.  

Our complaints process evaluations help build smart performance metrics, identify optimization opportunities, reduce service redundancies, and improve the patient and registrant complaint experience.  

Enhance your complaints process with our expertise. Contact us to get started! 

Our research empowers healthcare organizations to unlock their innovative edge by developing new products and service lines, testing user experiences, and assessing product effectiveness.  

We utilize cutting-edge research methodologies and interactive technologies, including virtual and mobile-enabled platforms, to capture real-time and in-depth stakeholder insights.  

Transform your healthcare offerings with our innovative research strategies.

Learn more about our suite of market research solutions. Contact us to ignite your next innovation! 

At Pivotal Research, we support health profession regulators across the country in refining, reviewing, and developing their Standards of Practice, Ethical Principles, and Codes of Conduct. Our work complements the deep expertise of regulatory teams, ensuring more effective outcomes.  

Our comprehensive services include jurisdictional scans for emerging practice, broadening and diversifying engagements with professionals and the public, and thorough redevelopment and validation initiatives.  

Drive standards of practice reform with confidence.

Read more about our Profession Regulator and Association Research Solutions. Let’s start a conversation. 

The Merits of Member Engagement Research Self-regulated organizations, also thought of as governance vehicles for professions, industries, trades, and other associations, face …

The Merits of Member Engagement Research Self-regulated organizations, also thought of as governance vehicles for professions, industries, trades, and other associations, face …

Transform your ideas into market-leading solutions.

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