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Self-regulated organizations, also thought of as governance vehicles for professions, industries, trades, and other associations, face tremendous responsibilities on three fronts – protecting the public, delivering value to its members by helping them improve the quality of their work, and taking action to advance…
What do you get when you combine traditional market research techniques with the capabilities of a smartphone? Pivotal Research answered this question through the application of a cutting- edge mobile ethnography tool for a multi-year customer satisfaction study with transit…
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