Performance and Evaluation
Pivotal Research delivers performance and evaluation solutions that help organizations measure what matters, demonstrate accountability, and drive improvement.
Using a human-centered design approach, we build KPI frameworks, process maps, and evaluation tools, complemented by advanced analytics and visualizations. Our methods enhance policy and program development, enable effective reporting, and support innovation through evidence-based decisions.
Whether for new initiatives or ongoing programs, we provide rigorous, objective evaluations that drive better outcomes.
We guide clients in designing comprehensive frameworks and KPI systems. Our approach defines inputs, outputs, expected outcomes, and KPIs aligned to strategic goals. Each framework is supported by robust data collection and embedded in a broader policy context, producing measurable insights for operational effectiveness and strategic alignment.
We create high-quality process maps to visualize workflows, highlight accountabilities, and identify inefficiencies. By pinpointing bottlenecks, redundancies, and communication gaps, our mapping helps organizations streamline operations and improve service delivery.
We provide both process evaluations, offering timely course-correction insights, and impact evaluations that assess outcomes, effectiveness, and return on investment. This dual approach helps organizations measure what works, demonstrate impact, and optimize results.
We design governance evaluation frameworks and performance assessments to help boards measure effectiveness, strengthen accountability, and fulfill their mandates. Our tools also support diversity, inclusion, and mission performance in governance practice.
Pivotal Research has conducted over 45,000 360° feedback reviews for physicians and surgeons across Canada. These assessments draw on input from peers, allied health professionals, staff, patients, and self-assessments. They have supported quality improvement and professional development for provincial medical colleges, regulatory bodies, and major hospitals nationwide.
